The xSOFT domestic water softener series are covered with industry leading 7 year warranty for parts and electronics. We provide free parts replacement under a 7 year warranty, if the water softeners have been using our premier designed specification of resin refresher, and xSOFT resins from our online store. Labor is included in the first year.

In most cases of malfunctions, it is most likely that parts in the home water softener system are blocked or plugged by foreign objects causing the issues. Customers can clear it up or re-set the domestic water softener themselves easily. In other cases, the customer will receive replacement parts for their water softener in UK via courier freight, only free replacement parts are provided, the labor is not included from the second year onwards. We will however, do our very best to diagnose the issue affecting the home water softener and send you the solution by SMS, WhatsApp call or by phone. All warranty is pro-rata based when applicable. Our domestic water softener systems and products are covered with industry leading 7 year warranty on parts, so please kindly check the operation manual.